Refund & Cancellation Policy
Effective Date: September 6, 2026
Prints24 specializes in customized and printing products, including T-shirts, mugs, business cards, banners, packaging, stickers, and related products.
Because many of our products are produced specifically according to the customer’s requirements, our return and refund policy is limited to the circumstances described below.
1. Customized Products
Customized and personalized products are generally not eligible for return, exchange, or refund merely because the customer changes their mind, selects the wrong size, provides incorrect information, or is dissatisfied with a design that was supplied or approved by the customer.
Customers are responsible for carefully checking the information, spelling, photographs, artwork, logos, colors, sizes, quantities, and other specifications provided to Prints24 before production.
2. Printing Mismatch or Error by Prints24
If the product received by you has a genuine printing or production mismatch caused by Prints24, you may request a replacement or appropriate resolution.
Examples may include:
- The wrong design was printed by Prints24
- The wrong text was printed compared with the approved order
- A significant printing error occurred due to our production process
- The product materially differs from the specifications confirmed by Prints24
Minor differences in color, texture, positioning, or appearance that can reasonably occur because of differences between screens, digital files, printing processes, materials, or manufacturing methods may not necessarily constitute a printing defect.
3. Reporting a Problem
Any printing mismatch or production issue must be reported to us within 7 days of delivery.
Please contact:
Email: [email protected]
When contacting us, please provide:
- Order number
- Customer name
- Description of the issue
- Clear photographs of the product received
- Photographs of the packaging, where relevant
- Any other information reasonably requested by our team
For certain claims, we may request additional photographs or a video to verify the issue.
4. Verification
All replacement or refund requests are subject to verification by Prints24.
If the issue is confirmed to have been caused by Prints24, we may, at our discretion and subject to the circumstances:
- Replace the affected product
- Reprint the affected product
- Provide an appropriate refund or other resolution
We may require the defective or incorrectly printed product to be returned before processing a replacement or refund.
5. Customer-Supplied Errors
Prints24 is not responsible for errors originating from information or artwork supplied by the customer.
This includes, but is not limited to:
- Spelling or grammatical errors supplied by the customer
- Incorrect names, addresses, dates, numbers, or other information
- Low-resolution or poor-quality artwork supplied by the customer
- Incorrect dimensions or specifications selected by the customer
- Design choices approved by the customer
- Incorrect product, size, color, quantity, or other options selected by the customer
Once a customized order has entered production, changes may not be possible.
6. Order Cancellation
Because customized products may enter production shortly after an order is received, cancellation requests should be submitted as soon as possible.
Once production has started, cancellation may not be possible.
If an order has already been printed, manufactured, packed, or dispatched, it generally cannot be cancelled unless otherwise agreed by Prints24.
7. Refund Processing
Where a refund is approved, the refund will normally be processed through the applicable payment method or payment provider used for the order.
The time required for the refund to appear in the customer’s account may depend on the payment provider or bank.
8. Damaged Products
If an order arrives physically damaged, please contact us within 7 days of delivery and provide clear photographs of the product and packaging.
We will review the claim and determine the appropriate resolution based on the circumstances.
9. Delivery Issues
If an order is delayed, lost, or affected by a courier-related issue, please contact us so that we can investigate the matter with the relevant delivery provider.
Delivery timelines may vary depending on the destination, production requirements, courier service, weather, holidays, and circumstances outside our reasonable control.
10. No Unauthorized Returns
Please do not send products back to us without first contacting our customer-support team and receiving return instructions where a return is required.
Unauthorized returns may not be accepted or processed.
11. Contact Us
For refund, cancellation, replacement, or product-quality concerns:
Prints24
Jyothy Nagar, Kurukshetra, Haryana, India
Email: [email protected]
Website: prints24.in